Refund Policy
RETURNS
We understand it can be difficult buying items online without seeing them first and we want you to buy with complete confidence! If you are not entirely happy with your linen you may send it back to us within 7 days of receipt and we will refund you the full cost of your linen minus any shipping charges. Alternatively, you may exchange it for another colour/option.
Linen must returned in the same condition (unused & unwashed) it was sent out to you. We reserve the right to refuse a refund if the item is not returned in re-saleable condition. Please especially ensure pets and pet hair do not come into contact with the product and that it is kept in a smoke-free environment while it is in your care. We reserve the right to withhold the cost of a dry-clean service if we find the linen is not in re-saleable condition and requires cleaning.
Please email us on care@iraira.co.nz before initiating a refund or exchange.
Our team will be in touch within 2 working days of your parcel being received back.
If you have any further queries, please do get in touch!
Our Ethos
At IraIra, we believe in celebrating the beauty of everyday life. Our products are meticulously crafted to seamlessly integrate into, and elevate, a life well-enjoyed. Because when you spend less time fretting over keeping your surroundings pristine, you gain more moments to revel in life's simple pleasures.
Whether it's savouring a steaming beverage while cocooned in blankets, relishing the morning symphony of birdsong as you tend to your garden in your favorite pajamas, or sharing laughter with friends around your kitchen table, our aim is to empower you to prioritize what truly matters. That's why our products are designed for living.
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